Refund Policy

The core MaxInvoice Service — quotations, pro formas, and GST invoices — is free of charge. There is nothing to refund for the free plan. The terms below apply only if and when you purchase an optional paid add-on.

1. Free plan

No payment is collected for the free plan, so no refunds arise. You can stop using the Service at any time.

2. Paid add-ons

If we introduce optional premium features, pricing and billing terms will be disclosed clearly before purchase. Unless stated otherwise at checkout:

• Subscriptions may be cancelled at any time and will remain active until the end of the current billing period.
• You may request a full refund within 7 days of your first purchase of a paid add-on if it has not been substantially used.
• Refunds are not available for partially used billing periods after the 7-day window, except where required by law.

3. How to request a refund

Email billing@weloin.com from your registered email with your account details and reason. Approved refunds are processed to the original payment method within 5–10 business days, subject to your bank or payment provider's timelines.

4. Exceptions

• Charges arising from fraudulent or abusive use are non-refundable.
• Taxes and third-party payment-gateway fees may be non-refundable where applicable.

5. Contact

Questions about billing or refunds? Visit our Contact page or email billing@weloin.com.